Shipping
1、When will my order be shipped?
Your order will be processed and shipped within one week after it is placed. If you need the latest logistics updates, please feel free to contact us.
2、How can I track my order?
Once your package has been shipped, we will update the logistics details with the tracking number in your order history page promptly. You can check the status there or use the tracking number on the third-party carrier’s website.
3、When will I receive my package?
Your order is shipped via international carrier and typically arrives at your location within two weeks. We will continue to monitor the shipping status for you.
Returns & Refunds
1、Under what circumstances can I request a return or exchange?
Change of Mind: For non-defective items, you may request a return or exchange within one week of delivery, provided the product is in its original condition. Please note that the return shipping cost will be the customer’s responsibility.
Defective Product: If you receive a faulty item, please contact us. Upon confirmation of the defect, we will arrange a replacement shipment for you at no extra cost.
For full details, please refer to our complete Return & Refund Policy.
2、Why is my return/refund request still pending?
Thank you for your submission. Our standard processing timeframe is 1-2 business days. Please allow us this time to review your request. If it has been longer than 2 days, please contact us with your order number for further assistance.
Payment
1、Why can’t I complete the payment?
We apologize for any inconvenience during your checkout process. Please first confirm that the items in your cart are in stock and that your payment method information is correct. If the issue persists, please contact our customer service team for immediate assistance.
2、Is my payment secure?
Absolutely. We are committed to maintaining a secure payment environment. All transactions are processed through well-known and trusted payment channels.
3、What if my preferred payment method is not supported?
Your order is shipped via international carrier and typically arrives at your location within two weeks. We will continue to monitor the shipping status for you.
Order
You may cancel your order before it has been shipped, and a full refund will be processed to your original payment method. Please note that we are unable to cancel orders once they have been shipped.
2、Can I change my order address?
You may update your order address before the order has been shipped. However, please contact us as soon as possible to avoid missing the deadline. Address changes are not supported once the order has been shipped.
Stock
1、What can I do if the item I like is out of stock?
You can add the item to your cart to save it for later. We are working to restock it as soon as possible. For a more immediate solution, please contact us and let us know what you need. We will then prioritize your request and do our best to assist you.
2、Why does your inventory change so frequently?
Our stock levels are updated in real-time based on sales volume and production capacity. We recommend purchasing your favorite items as soon as possible to avoid missing out. If an item does sell out, please check back later as we work to restock popular products.
