FAQ

1、We offer free shipping; however, please be advised that this may not apply to all regions due to cost considerations. We will review your order, and if there are additional shipping costs incurred, we will contact you promptly.

2、If you have already placed your order, please kindly wait patiently. It may take some time for us to deliver the goods to you, but we will inform you immediately once there is an update on the logistics status after the shipment is dispatched.

3、If you haven’t received a shipment notification within 3-5 days after your purchase, please feel free to contact us. We will verify the information and inform you promptly.

1、Please rest assured that we provide you with an absolutely secure payment environment, so you can shop with confidence.

2、If you encounter difficulties with payment, you may try a new payment method—we offer a variety of payment options. If the issue remains unresolved, please contact us via phone or email promptly, and we will help you resolve it as soon as possible.

1、First, we sincerely apologize that you need to choose a return or refund. For detailed information, please refer to the page of our Returns & Refunds Policy. If you have any further questions, please contact us via email or phone.

2、Should you submit a return or refund application, kindly give us 1 to 2 days for order processing. We will inform you of the outcome in a timely manner.

1、If the item you like is out of stock, please feel free to contact us. We will register your request and notify you immediately as soon as it is back in stock. Alternatively, you can bookmark our website and check back in a few days.

1、If you would like to check the status of your order, please feel free to contact us. Generally, we will inform you promptly once the tracking number is generated.

2、After your order is canceled, we will process the refund within 1-2 business days. However, the actual refund arrival time may be affected by the processing efficiency of banks or other relevant institutions.

3、Regarding changing the delivery address: If you need to do so, please contact us. We will assist you with the modification if the courier service allows it. Generally, address changes can be made within 24 hours after placing the order.